CCTV
POLICY

1. Purpose

The purpose of installing CCTV cameras at ECS Global is to enhance the security of our premises and ensure the safety of our employees, visitors, and assets. The system aims to deter and detect criminal activity, monitor access to the building, and assist in the resolution of any security incidents.

2. Scope

The CCTV cameras will be installed at the following locations within the ECS Global premises:

Entrance and Exit Points:

  • Main entrances and exits
  • Corridors and Hallways
  • Corridors leading to sensitive areas (e.g., server rooms, storage areas)
  • Reception Areas
  • Waiting areas
  • Break rooms
  • Data centers
  • Emergency Exits

The system will provide continuous recording 24 hours a day, seven days a week, over the areas mentioned above. The use of CCTV cameras will be in accordance with the Data Protection Act 2017.

3. Signage/Notification

Signage has been displayed at all entrances of ECS Global premises to inform individuals of the CCTV surveillance. The signs will have a special QR code to read the CCTV policy which describes:

  • The purpose of the surveillance (security and safety)
  • The identity of the organization (ECS Global)
  • The contact details of ECS Global (contact number and email)

4. Retention period/Backup

CCTV images will be recorded and retained for a period of 30 days, after which they will be automatically deleted. The Security Manager is responsible for ensuring the deletion of the images. Any footage that shows a crime will be kept as long as necessary to support criminal proceedings. Regular backups will be performed and stored securely off-premises on a cloud server.

5. Security measures

ECS Global will implement the following security measures to protect CCTV footage:

  • Access to the CCTV footage is restricted to authorized personnel only
  • An audit trail is maintained to monitor staff access to the footage
  • Password protection is used to manage access to stored footage

Footage is transmitted and stored in encrypted form.

6. Disclosure of Footage

CCTV footage will only be disclosed in the following circumstances:

  • To law enforcement agencies (e.g., Police) for the purpose of preventing and detecting crime
  • When required by law ECS Global will not disclose CCTV footage to any unauthorized third party or place it on the internet.
  • When required to disclose under the laws of Mauritius

7. Request for access of CCTV footage

Individuals whose images are recorded have the right to view and request a copy of the CCTV footage that contains their images, in accordance with section 37 of the Data Protection Act 2017. Requests should be made in writing to the Data Protection Officer. If other identifiable individuals are present in the footage, measures will be taken to protect their privacy, such as masking their identities. If a request is refused, ECS Global will inform the individual of the reason for the refusal and their right to lodge a complaint with the Commissioner within one month of receiving the request.

The data protection officer/Security manager details:

Full name: Ashwin Kumar Motee

Contact address: 3rd floor Labama House, Sir William Newton Street, Port Louis, Mauritius

E-mail address: ashwin.m@ecsglobal.mu

Phone: 2083322

8. Procedure to handle incidents

Incidents captured by CCTV will be reported to the Security Manager, who will review the footage and take appropriate action. This may include reporting to law enforcement agencies if criminal activity is detected. Any breach of this policy by staff members will be investigated and may result in disciplinary action, up to and including termination of employment.

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